$ man support
Support
Our problem vs. your problem. Clearly separated, no surprises.
Our problem
What we fix.
- ▸Hardware broken — disk, memory, PSU, NIC
- ▸Network down — switches, routers, BGP sessions
- ▸Power outage or UPS issues in the rack
- ▸Datacenter access and remote hands
- ▸Hypervisor issues (KVM host crashes, not the guest)
- ▸DDoS mitigation up to the scrubbing level you have
We fix this, always, no extra cost. Part of the package.
Your problem
What you fix.
- ▸Your application crashes or doesn’t run the way you want
- ▸Your config is wrong — nginx, Apache, firewall, sshd
- ▸You locked yourself out
- ▸Your database is corrupt from bad queries
- ▸You didn’t make backups
- ▸You don’t know how something works — Stack Overflow first, us second
This is your responsibility. Root access means root pain too.
Want it to be our problem?
No problem. Our sister company EASEO provides managed hosting on exactly the same infrastructure. Same team, same datacenter, different SLA. For when you want to outsource your application — but not your data.
Go to EASEO.nlHow to reach us?
Signal
Preferred channel for everything. End-to-end encrypted.
Tickets
Via the client portal. Default channel for service requests.
Email
[email protected] for general questions.